Privacy Policy

Personal Information We Collect

• Contact details and biographical information, such as your first and last name, email and mailing addresses, phone number, date of birth, gender, ethnicity, and state of residence.
• Scheduling and communications, including appointments with phlebotomists, and any information you provide when you contact us with questions, feedback, or when you provide responses to satisfaction surveys or communicate with us on social media.
• Lab test results, which we receive from our lab testing partners based on their analysis of your blood sample.
• Blood pressure, which our phlebotomists may collect at your appointment.
• Payment and transactional data needed to complete your orders on or through the Services (including name, payment card information, which is handled by our payment service provider, Stripe), and your purchase history.
• Marketing data, such as your preferences for receiving our marketing communications, and details about your engagement with them.
• Automatic data collection, including information that we automatically log about your interaction over time with our Site, including via cookies and other similar technologies, such as pixel tags, web beacons, and software development kits. This information includes:
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our emails or clicked links within them.
  • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, and general location information (derived from IP address) such as city, state/province or geographic area.

How We Use Personal Information

• provide, operate and administer the Services, including facilitating your interaction with phlebotomists and our partner lab testing facilities;
• process your payments and complete transactions with you;
• communicate with you about the Services, including by sending appointment reminders by email and text message, and sending announcements, updates, security alerts, and support and administrative messages;
• understand your needs and interests, and personalize your experience with the Services and our communications; and
• provide support for the Services, and respond to your requests, questions and feedback.

How We Share Personal Information

• Lab testing facilities and healthcare providers as necessary to provide the Services. We provide these lab testing partners with your contact details and demographic information, such as date of birth, gender and ethnicity, to allow them to analyze your sample against appropriate reference ranges.
• Service providers. We engage companies and individuals to allow us to provide and operate the Services. In some cases, these service providers may have access to personal information, such as to provide hosting, assist us with scheduling, allow us to chat or communicate with you, provide customer support, and analyze how visitors use our Site. We do not disclose your lab test results or blood pressure to any service providers, except where it is necessary to provide the Services to you.

• Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and others, including law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
• Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving without limitation, a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Healthscope (including, in connection with a bankruptcy or similar proceedings) in accordance with applicable law.

Your Choices

• Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
• Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.
• Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
• Platform opt outs. The following advertising partners offer opt out features that let you opt out of use of your information for interest-based advertising:
  • Google: www.adsettings.google.com
  • Facebook: www.facebook.com/about/ads
• Advertising industry opt out tools. You can also use these opt out options to limit use of your information for interest-based advertising by participating companies:
  • Digital Advertising Alliance for Websites: optout.aboutads.info
  • Network Advertising Initiative: optout.networkadvertising.org/?c=1

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